Shipping policy

1. Order Processing Time
a. Orders are typically processed and shipped within 8-10 business days after payment confirmation, excluding weekends and holidays.(please note customised orders may take more time)

2. Shipping Costs and Fees
a. Shipping costs are calculated based on the weight, dimensions, and destination of the package.
b. The shipping cost will be displayed during the checkout process before payment is made.

3. Tracking and Order Status
a. Once your order is shipped, you will receive a confirmation email with a tracking number.
b. You can track the status of your order by visiting our website and entering the provided tracking number.
 

4. Delivery
Experience the joy of receiving your new clothing items within 10-12 business days. Our shipping team works diligently to process and dispatch your order as quickly as possible, ensuring a timely delivery right to your doorstep. Please note that weekends and public holidays are not included in the estimated delivery time.

Shop with confidence, knowing that we prioritize the prompt and reliable delivery of your favourite clothing pieces.

5. International Shipping
We apologize for any inconvenience, but at the moment, we do not offer international shipping services. However, we want to assure you that we are actively working on expanding our shipping capabilities to reach customers around the world. We understand the demand for our products internationally and are dedicated to making our clothing accessible globally.

Please stay tuned for updates as we progress with our plans for international shipping. We appreciate your patience and understanding. In the meantime, we are grateful for the continued support from our local customers. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.

6 Address Accuracy
a. It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for delays or additional charges caused by incorrect or incomplete addresses.

7. Shipping Restrictions
a. We comply with all applicable laws and regulations regarding shipping restrictions. Certain items may be restricted or prohibited from being shipped to certain locations. If your order contains restricted items, we will notify you and cancel or modify your order accordingly.

8. Lost or Damaged Packages
a. In the event that your package is lost or damaged during transit, please contact our customer support within 5 days of the expected delivery date. We will work with you to resolve the issue and file a claim with the shipping carrier, if necessary.

9. Returns and Exchanges
a. For information on returns and exchanges, please refer to our Return Policy.

10. Contact Information
a. If you have any questions or concerns regarding our shipping policy, please contact our customer support at +91 84279 77688 or kiddogram2023@gmail.com